RETURNS & REFUNDS

Returns

• We do not accept returns for:

  • Used products

  • Customized or made-to-order items

  • Items purchased during sales or promotions

• Returns are accepted only if:

  • You received a damaged, defective, or incorrect item

  • The issue is reported within 48 hours of delivered product                                             To request a return, please contact us with:

• Order number

• Clear photos/ unboxing video of the item and packaging

Requests made without an unboxing video after 48 hours may not be eligible.

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Refunds

• Once your request is reviewed and approved, we will offer:

  • A replacement, or

  • A refund (at our discretion, depending on the issue)

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Shipping charges are non-refundable, unless the error occurred from our side.

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Non-Refundable Items

Refunds will not be issued for:

• Minor color or design variations (as products are handmade)

• Damage caused after delivery

• Incorrect address provided by the customer

• Delays caused by courier or customs

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Important Notes

• Product images are for reference only; slight variations may occur

• Please ensure your shipping address and contact details are correct before placing the order

• Once an order is dispatched, it cannot be cancelled

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